Terms & Conditions

At Affordable Phone & Data we are committed to providing our customers with the best products, services and prices. Please take the time to read our terms and conditions as they relate to our company policies and procedures. Payment in full is required at time of order, prior to shipping &/or installation. Any additional work done at time of installation will be invoiced separately. All Equipment supplied remains the property of Affordable Phone & Data Communications until Paid in Full.

Affordable Phone & Data & External Rental(s) is subject to finance approval and the payment of the first 3 months rental and the installation fee is required with order confirmation.

Shipping

Insurance

Risk in the goods passes to you when the goods leave our warehouse. Our order form allows you to elect to have the goods insured against loss in transit at your cost – otherwise loss of goods in transit is at your own risk. This is subject to and does not limit any rights you might have against any party in relation to the carriage of the goods, such as any rights against the carrier.

Damaged Goods

All claims for damaged or missing goods in transit must be filed with the carrier concerned. This does not in any way limit any rights you may otherwise have – e.g. against us under a warranty claim.

Freight Charges within Australia

Affordable Phone & Data will do their very best, to ensure your order arrives as quickly as possible. We use a specialist freight company who can deliver your goods to your nominated delivery address.

Delivery within Brisbane Metro / Gold and Sunshine Coasts / Sydney / Canberra / Melbourne may take 1-3 days. Other cities or country towns, 4- 5 days. These are only estimates given by third parties.

  • We take no responsibility for goods delayed, lost or damaged in transit.
  • We do not ship outside Australia.

Orders

  1. When purchasing goods with Affordable Phone & Data you expressly acknowledge and understand that upon approval of your credit card or other payment method, you will have completed your purchase and you will be charged with the purchase amount.

Exchange

  1. We do not offer ANY exchange on the goods offered through our special promotions
  2. This does not in any way limit any rights you may otherwise have against us under a warranty claim or against the freight company if damaged or lost in transit (refer conditions).

All new merchandise purchased from Affordable Phone & Data is sold in its original factory packaging with all contents as supplied to us by the manufacturer or distributor.

Refund

1. In the case of goods arriving faulty or damaged in transit, please contact Affordable Phone & Data for advice on warranty instructions. Affordable Phone & Data will only refund or exchange goods if the product is faulty. Affordable Phone & Data will not offer a refund or exchange for any goods that have been found to be shipped as faulty or damaged goods.

Warranties

  1. New products are provided with a manufacturers 12 month warranty.
  2. If there is a warranty issue, please call us. If the goods are deemed faulty and require service or replacement, we will attend to the case promptly upon receiving your enquiry. In some cases, it may be a requirement to send the goods back to the manufacturer or to us directly in which case we will advise you of the most appropriate course of action.

Enquiries

  1. Affordable Phone & Data welcomes any enquiry you may have relating to product, purchases or related installation enquiries. Please feel free to call or us, or use the Online Enquiry Form and we will promptly deal with your enquiry.

Purchases

  1. You can make purchases through our website online where you will be asked to complete the requested details. Alternatively we are happy to take your order over the phone or by fax.
    Phone: 07-3067 3400
    or Fax: 1800 007 444

Payments by Direct Deposit

  1. Direct Deposit payments can be made to Affordable Phone & Data bank account. Details of which are found on our invoice. Online credit card payment is accepted by completing the form or call us direct.

Credit Cards

  1. We accept major credit cards, Visa and MasterCard as payment for orders.
  2. Because of the anonymity nature of the Internet we may at times ask for further identification to verify your order.
  3. Please note: Credit card orders will not be sent to a PO Box address.

Affordable Phone & Data (Formally known as JBM) is an Australian registered company ABN 71602851052.